Items that are listed ”out of stock” are not available for purchase. Please contact us to enquiry on product availability.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at happyowlcycle@gmail.com. Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you an exchange. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your exchange, we require a receipt or proof of purchase. Please do not send your purchase back to us via mail.

Only regular priced items may be exchanged, unfortunately sale items and marketplace items cannot be exchanged.

We do not do refunds at the moment. Thank you for your understanding.

All orders will be processed during our business hours from Tuesdays to Saturdays from 11:30am to 6:30pm. Orders received on Sundays, Mondays or Public Holidays will be processed the next working day. We may be away for overseas cycling trips and your orders may be delayed. Please refer to our facebook for out-of-office notices.

Please contact us as soon as possible if you need to make any changes to the order. We are unable to make any changes to your order once the order has been shipped.

All the items listed on our website are quoted without installation. We charge a labour fee for installation.

We offer free shipping on all items to Singapore addresses only. We do not ship to P.O. Boxes or Jurong Island.

We aim to deliver in-stock items in the next working day. Bicycle purchase and items that need to be transferred from other branch may take up to 2-3 business days. All orders are subject to the delivery schedule of our delivery partner.

Please contact us for a quote for shipment to countries other than Singapore. For international shipment, any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order. We have no control over these charges and cannot predict what they may be. Please note that all international delivery times are subjected to customs clearance.

We will charge a return fee if you do not wish to accept the goods due to high VAT/TAX duties upon arrival of your items.

All prices are listed in Singapore Dollars (SGD).

We accept payments with major credit cards via Paypal, Stripe or Atome. Please contact us for Bank transfers and Paynow.

Yes, our mechanics are trained to service all Brompton and foldable bicycles. Please refer to our servicing package.

You may walk-in at our outlets without an appointment during our business hours. Please refer to our store locations and business hours.

Our servicing package is $120 for labour charge, excluding parts replacement. Depending on the bike condition, a surcharge of $20 may be imposed for additional cleaning.

Yes, we regular organise overseas cycling trips across the borders. Please refer to our events page.

All our events have limited capacity and are on a first-come-first-serve basis.